Contact & Support
Email support
Write to [email protected]. For a fast answer, include:
- Your iPhone model and iOS version (Settings → General → About)
- The LUTLINE version (Settings, the gear on the Projects screen → About). Contact Support in Settings fills in the app version, iOS version and device model for you.
- The camera and recording profile of the clip (for example "iPhone 16 Pro, Apple Log" or "DJI Mini 4 Pro, D-Log M")
- The clip's resolution and frame rate, and where it lives (Photos, Files, an external drive)
- For an export problem: the message on the result sheet and, if saving to Photos failed, the text under Details
Please do not attach video you would not want us to see. A screenshot of the Recipe sheet is usually enough to reproduce a grade.
Email [email protected]Subscriptions & refunds
Purchases are handled by Apple. To restore a purchase on a new device, use Restore Purchases in LUTLINE Settings. To cancel or change a plan, open Manage Subscription in the app or your Apple Account settings. Refund requests go through reportaproblem.apple.com. LUTLINE Pro works with Family Sharing; a family member who does not see Pro can tap Restore Purchases on their own iPhone.
Feedback & requests
Missing a camera profile? Tell us the camera, the Log profile and, if you have it, a link to the manufacturer's conversion LUT page. Look and feature suggestions are welcome at the same address.
Common questions before you write
My Log clip looks flat — the app didn't convert it.
Tap the Source chip under the picture. If Auto shows "Standard", the file did not carry a recognizable profile (common after a transfer that strips metadata). Pick the brand, camera and profile manually, or search the list; the choice is saved with the project. Every camera conversion is free.
The export stopped or reported an error.
The result sheet says why the export stopped. If saving to Photos failed, the system's error is under Details. Clips on an external drive must stay connected and awake for the whole render; copying the clip to the iPhone first is the reliable path. If Photos refuses a very large file, save to Files instead — the render is kept.
A look I paid for shows a Pro badge again.
Tap Restore Purchases in Settings while online once. Entitlements are verified by Apple on the device; a temporary network problem never removes access you have already paid for.